Privacy Policy

This policy describes the ways in which we collect, store, use and protect your personal information. You accept this policy and agree to such collection, storage and use when you subscribe to or use our products, services or any other feature, technology or functionality that we offer by accessing our website or by any other means (collectively “the Ander Alencar Services and 3D Workshop”). We may change this policy at any time by posting a revised version on our website. The revised version will be effective as soon as it is made available on the website. In addition, if the revised version includes a material change, we will give you 30 days notice by posting the notice of the change on the “Policy Updates” page of our website. After such 30 day notice, you will be deemed to have agreed to all amendments made to this policy.

Important: Unsubscribe Policy ("Opt-out")

The user of our services may at any time stop receiving communications from our website. To do so, simply send an email to indicating your wish to no longer receive communications, or simply click on the ‘remove’ or ‘unsubscribe’ link at the end of each email.

How we collect information about you:

When you visit Ander Alencar and Oficina3D’s website or use the Ander Alencar and Oficina3D Services, we collect your IP address and standard web access information such as your browser type and the pages you have accessed on our website. If you sign up, we will collect the following types of information:
Contact information – your name, address, telephone number, email address, Facebook username and other similar information.
Financial information – the bank account and credit card numbers you provided when you purchased the Ander Alencar and Oficina3D Services.
Before allowing the use of the Ander Alencar and Oficina3D Services, we may require you to provide additional information that we may use to verify your identity or address or manage risk, such as your date of birth, national registration number, nationality and other identifying information . We may also obtain information from you through third parties such as credit centers and identity verification services. When you are using the Ander Alencar and Oficina3D Services, we will collect information about your transactions and other activities of yours on our website or when using the Ander Alencar and Oficina3D Services and we may collect information about your computer or other access device for the purpose of prevention against fraud. Finally, we may collect additional information from and about you by other means, through contacts with our customer support team, the results of your responses to a survey, interactions with members of the corporate family of Ander Alencar and Oficina3D, and others companies.

How we use cookies:

When you visit our website, we, including the companies we hire to track how our website is used, may place small data files called “cookies” on your computer. We send a “session cookie” to your computer when you log into your account or use the Services of Ander Alencar and Oficina3D. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so we don’t have to ask for your password on every page. After you log out or close your browser, this cookie will expire and cease to have effect. We also use more permanent cookies for other purposes, such as to display your email address on our login form, so you don’t have to re-enter your email address each time you log into your account. We encode our cookies so that only we can interpret the information stored in them. You are free to refuse our cookies if your browser allows it, but this may interfere with your use of our website. We and our service providers also use cookies to personalize our services, content and advertising, measure the effectiveness of promotions, and promote trust and security. You may encounter third-party cookies when using the Ander Alencar and Oficina3D Services on certain websites that are not under our control (for example, if you view a website created by third parties or use an application developed by third parties, a cookie may be placed by that page or application).

Google Remarketing:

We use the Google Adwords Remarketing feature to serve ads on Google partner sites. This feature allows us to identify that you have visited our website and so Google can show our ad to you on different websites. Several third-party vendors, including Google, purchase advertising space on Internet sites. We eventually hired Google to display our ads in these spaces. To identify your visit to our website, both other third-party providers and Google use cookies, similarly to what is explained in the “How we use cookies” section. You can disable Google’s use of cookies by going to the Ads Preferences Manager.

How we protect and store personal information:

Throughout this policy, we use the term “personal information” to describe information that can be associated with a particular person and can be used to identify that person. We will not consider information that must remain anonymous so that it does not identify a particular user as personal information. We store and process your personal information on our computers and protect it under physical, electronic and procedural safeguards. We use computer protections such as firewalls and data encryption, apply physical access controls to our buildings and files, and authorize access to personal information only to those employees who need it to fulfill their professional responsibilities.

How we use the personal information we collect:

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and personalized experience. To do this, we use your personal information to:
– provide the requested services and customer support;
– process transactions and send notices about your transactions;
– resolving disputes, charging fees and solving problems;
– prevent potentially prohibited or illegal activities and enforce our User Agreement;
– customize, evaluate and improve our services, in addition to the content and layout of our website;
– send targeted marketing materials, service update notices and promotional offers based on your communication preferences;
-compare information, for greater accuracy, and verify it with third parties.


We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not wish to receive our marketing messages or participate in our ad personalization programs, simply indicate your preference by sending us an email or simply clicking on the unsubscribe link provided in all of our emails.

How we share personal information with other parties:

We may share your personal information with:

-Members of the corporate family of Ander Alencar and Oficina3D to provide joint content, products and services (such as registration, transactions and customer support) to help detect and prevent potentially illegal acts and violations of our policies, and to cooperate in decisions regarding its products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you have requested their services.

– Contract service providers who collaborate in parts of our business operations; (fraud prevention, billing activities, marketing, technology services). Our agreements provide that these service providers will only use your information in connection with the services they perform for us, and not for their own benefit.

-Companies with which we intend to merge or acquire. (If a merger occurs, we will require the newly formed entity to follow this privacy policy with respect to your personal information. If your personal information could be used against this policy, you will receive advance notice).

-Police authorities, government officials or other third parties when: we are required to do so by subpoena, court order or similar legal procedure, we need to do so to comply with the law or credit card association rules; We are cooperating with an ongoing police investigation, we believe in good faith that disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.

-Other third parties with your consent or guidance to do so.

Please note that these third parties may be in other countries where legislation on the processing of personal information is less stringent than your country’s. In cases where our company and a partner jointly promote our Services, we may disclose to the partner certain personal information such as the name, address and username of persons who have signed up for our Services as a result of the joint promotion for the sole purpose of enabling to us and the partner to evaluate the results of the promotion. In this case, personal information cannot be used by the partner for any other purpose. Ander Alencar and Oficina3D will not sell or rent any of your personal information to third parties in the normal course of business and will only share your personal information with third parties as described in this policy. If you subscribe to Ander Alencar directly on a third-party website or through a third-party app, any information entered on that website or app (and not directly on an Ander Alencar website) will be shared with the owner of that website or app – and your information may be subject to their privacy policies.

Ander Alencar, Studio Oficina3D,  Dr. Leo de Carvalho Street, 74 – Ibiza Building – Room 2003 – Blumenau – SC

Phone: +55 47 99659-2696

All Rights Reserved

Rua Dr. Léo de Carvalho, 74 – Edifício Ibiza – Sala 1908 – Blumenau (SC)